All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you bought the wrong dress model
- you do not want the product you have received (however, you must return the product at your own expense and in its original packaging, unopened and unused condition. We do not accept returned item that has been worn, damaged, washed or altered in any )
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Getting The Wrong Size Due To Factors Under Your Control, Not Choosing The Size According To The Size Chart. Random size selection etc. returns are not accepted.
- Please Select Your Size By Following The Size Chart In The Product Description. If you need help, contact the sales consultant.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.