All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
Getting The Wrong Size Due To Factors Under Your Control, Not Choosing The Size According To The Size Chart. Random size selection etc. returns are not accepted.
Please Select Your Size By Following The Size Chart In The Product Description. If you need help, contact the sales consultant.
Note: Please do not send your return to the address on your package.
That is not our return address and will affect the processing of your return.
Returns will be processed within 7 days upon receipt of your package.
Note: The original shipping fee and insurance are non-refundable.